FarApp Reminder – Support System
March 12, 2016
****************** We have an important reminder! ******************
For those who haven’t noticed, our customer support system got a much needed makeover last month. This meant a brand new ticketing system and knowledge base site.
Over these past few weeks, the feedback we’ve gotten has been overwhelmingly positive among all of our customers who have used the new system. At the same time, we still allowed customers to email firstname.lastname@example.org to submit their inquiries for 30 days after the initial launch.
Hence, we now ask that you submit all tickets through our support center site: https://support.farapp.com/hc/en-us/requests/new. This link can also be accessed when using the blue “Support” button on app.farapp.com. The email@example.com email account will be deactivated effective March 19th, 2016.
If you have any existing tickets in our previous support ticket system, we request that you either create new support tickets for those issues or simply ask us to copy over those support tickets to the new system (we’d be happy to do so). Our previous system is only be available for viewing old ticket history at https://adv.farapp.com/secure_FarAppSupportTicketsV1.
Lastly, we would love to hear your feedback on ways we can continue to improve our support process!